Refund Policy

 

Last updated: 10 October 2025

We stand by the quality of our plants, seeds, bulbs, and accessories. Because many items are live/biological, we prioritise fast replacements for transit-related issues. This policy sets eligibility, timelines, proof requirements, and how we resolve claims.

Our Promise

• Plants: 7-Day Healthy Arrival Promise — if your plant arrives damaged or shows transit-related decline within 7 days of delivery, we’ll replace it (or refund if a replacement isn’t possible).

• Seeds, bulbs & accessories: 3-Day Issue Window — report transit damage, wrong or missing items within 3 days of delivery for a replacement or refund.

Change-of-mind returns are not accepted for live/biological items (plants, seeds, bulbs). Unused, unopened accessories may be considered case-by-case within 3 days (see below).

What’s eligible

• Damaged on Arrival (DOA) or severely stressed items on delivery

• Wrong item received

• Missing item in the parcel

Report within these windows (strict)

• Plants: within 5 days of delivery

• Seeds / bulbs / accessories: within 3 days of delivery

Reports beyond the window aren’t eligible.

Proof required (helps us help you)

Please email/WhatsApp:

1. Unboxing video clearly showing the unopened parcel, shipping label, and item condition

2. Clear photos of the box, label, and affected item(s)

3. Your Order ID and a brief note of the issue

Category-wise handling

• Live plants

  • DOA / severe damage or transit-related decline within 7 days → replacement (preferred).

  • If the same item is unavailable, we’ll offer a refund or a similar alternative (your choice).

• Seeds & bulbs

  • Transit damage or wrong/missing → replacement or refund.

  • Germination/performance depends on growing conditions. We assess case-by-case with photos and details to determine if there’s a packing/quality defect.

• Accessories

  • Transit-damaged/incorrect/missing → replacement or refund.

  • Unused, unopened items may be considered for a discretionary return within 3 days (customer pays return shipping). Contact support first for an RMA.

How we resolve

• Default resolution = replacement (fastest).

• If replacement isn’t possible → refund to original payment method.

• Multi-item orders may receive partial replacements/refunds.

Reverse pickup / returns logistics

• If we or the carrier caused the issue (damage, wrong/missing), we’ll arrange a reverse pickup where serviceable.

• If reverse pickup isn’t available for your pincode, we’ll guide self-ship and reimburse reasonable courier charges after verification.

• Returns without an RMA may be refused.

Refund method & timelines

• Orders are prepaid; refunds go only to the original payment method.

• We initiate refunds within 2–5 business days of approval/receipt of return; your bank/gateway may take 3–7 business days to post the credit.

Non-returnable / not covered

• Change-of-mind for live/biological items

• Issues reported after the applicable window (7 days / 3 days)

• Natural variations in plant height, leaf count/colour, pot size, seasonal growth

• Improper care post-delivery (e.g., over/under-watering, unsuitable light/temperature)

• Minor cosmetic imperfections that don’t affect plant health

• Free gifts/samples

Order cancellations

• You may request cancellation before dispatch (see Shipping Policy).

• Once shipped, orders can’t be cancelled; please accept delivery so we can help per this policy.

Undeliverable / RTO

• If a parcel returns to us despite successful dispatch (address issues/failed attempts), we’ll contact you via call, email, and WhatsApp to reship or refund as appropriate (see Shipping Policy).

Packaging & plant safety

We use shock-absorbing, ventilated packaging with soil/pot protection to reduce transit stress. Please unbox promptly and follow the included care tips.

How to contact us

• Email: support@leafloop.in

• Phone/WhatsApp: +91-6282248282

• Hours: Mon–Fri, 10:00 AM – 5:00 PM (IST)

 

Happy Shopping!